instant support
ON-CALL
Outside of the usual plan, Babee Dreams offers on-call support for parents who need real-time guidance during sleep training. It’s perfect for those wanting instant replies and immediate direction from a consultant.
Think of it like having in-home support — just done remotely.
HOW IT WORKS
To arrange on-call support, you’ll need to email info@babeedreams.com.
On-call support must be pre-arranged and is subject to availability. Last-minute requests are not guaranteed and may be declined.
When we provide on-call support, all communication will be logged via Instagram DMs (or an alternative platform if Instagram is not available). This includes both voice recordings and written messages. This platform will also be used to timestamp the duration of on-call support, ensuring clarity around the support window provided.
AVAILABILITIES
WEEKDAYS (MONDAY - FRIDAY)
Business Hours
9:00 AM – 7:00 PM
After Hours
5:00 AM – 9:00 AM
7:00 PM – 12:00 AM
WEEKENDS (SATURDAY - SUNDAY)
Business Hours
9:00 AM – 5:00 PM
After Hours
5:00 AM – 9:00 AM
5:00 PM – 12:00 AM
No on-call support is available between 12:00 AM and 5:00 AM, unless specifically arranged and agreed upon in advance.
PRICING
Business Hours
$30 for 30 Minutes
Additional Time
$15 per 15 minutes
After Hours
$60 for 30 Minutes
Additional Time
$30 per 15 minutes
PRICING EXAMPLES
• 30-minute weekday support session – $30
• 45-minute weekday support session – $45
• 60-minute weekday support session – $60
• 30-minute weekend or after-hours support session – $60
• 45-minute weekend or after-hours support session – $90
• 60-minute weekend or after-hours support session – $120
The first 30 minutes must be paid upfront.
Any additional time will be invoiced after the session and must be paid by the due date specified on the invoice. If the invoice for additional time is not paid, support will end immediately, and no further assistance will be provided. No refunds will be issued for the session or your overall plan.